Cloud users made their feelings known in new research study by Forrester: Users say vendors must do a better job of assuaging compliance fears, build more support capabilities, and make customers feel wanted.
The survey covered 275 IT decision-makers in the United States, United Kingdom, and Singapore. Among its eye-opening findings:
- 39 percent of U.K. respondents agreed with the following statement: “My cloud provider doesn’t know me or my company.”
- One out of three globally stated, “My provider charges me for every little question or incident.”
- 45 percent globally agreed with the statement: “If I were a bigger customer, my cloud provider would care more about my success.”
The important information that cloud users don’t get from their providers include performance, operations, billing data, and workload profiles. Thus, cloud users risk financial or operational hits due to missing or hidden metadata. That’s why they’re crying out for cloud provides to furnish this data.