Gmail service for users of the Google for Work cloud-based productivity suite has been down for over 12 hours on Wednesday, apparently affecting users in a number of countries including the U.S.
Google first acknowledged the problem on its Apps Status Dashboard at 8:16 a.m. Pacific Time on Wednesday, stating that it is investigating reports of an issue with Gmail. “Based on reports, it affects only Google for Work Gmail users,” Google said. Affected users were redirected to a page with ‘Service not available, contact your administrator.’
The company reported soon after that it had identified the root cause of the issue and was implementing a potential fix. Google subsequently said that the Gmail service had already been restored for some users, and at one point said it expected a resolution for all users in the next one hour. In later posts it dropped the promise of a resolution for all users in one hour, suggesting that the problem could be more serious.