IDG Contributor Network: From chatbots to Einstein, Artificial Intelligence as a Service

The recent announcement of Salesforce Einstein — dubbed “artificial intelligence for everyone” — sheds new light on the new and pervasive usage of artificial intelligence in every aspect of businesses.

From consumer to business

Even without knowing it, the consumer world has long been using AI-based systems. Siri knows which movies are showing at what time and recommends the best theater based on the user’s location. Nest learns about household habits to optimize heating and cooling patterns. Facebook recognizes friends in photos with nearly 98 percent accuracy.

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