Companies have another set of tools at their disposal to build chatbots. Salesforce CEO Marc Benioff has begun touting a new LiveMessage service that’s aimed at connecting his company’s Service Cloud with messaging services like Facebook Messenger and SMS.
Benioff is pitching the new service as a way to turn messaging apps into a user interface for Salesforce, in addition to serving as a tool for connecting people with their friends. It will power bots, in addition to direct communications between service representatives and customers. Right now, LiveMessage works with SMS, and it will be expanded to work on Facebook Messenger later this year.