Tag Archives: customer

How to Restructure Your Bussiness Based Around Customer Experience

Most online brands we know and love have been around for long, have likely lived through their fair share of growing pains when it comes to providing a streamlined customer experience (CX) that keeps people coming back. Many online businesses … Continue reading

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OneLogin hack exposed sensitive US customer data and ability to decrypt data

OneLogin, an identity management company which provides a single sign-on platform for logging into multiple apps and sites, was hacked. US customer data was potentially compromised,“including the ability to decrypt encrypted data.” The company, which claims “over 2000+ enterprise customers … Continue reading

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Farmers Insurance Transitions Customer Service With Salesforce Mobile App

Farmers Insurance CEO Jeffrey Dailey explained at this month’s Dreamforce how his firm was migrating the customer experience into the digital age. InformationWeek: Cloud

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TouchPoint One Customer Convergent Earns 2014 Ventana Research Technology Leadership Award

Indianapolis, IN (PRWEB) September 23, 2014 TouchPoint One, a leading provider of cloud-based Contact Center Performance Management solutions, announced today that customer Convergent Outsourcing, Inc. has been named a 2014 Technology Leadership Award winner for Operational Innovation in the Customer … Continue reading

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