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Tag Archives: Salesforce
25 questions for screening a Salesforce Sales Cloud consultant
Sales Cloud projects are the bread-and-butter of most consultancies’ Salesforce.com work, so there probably isn’t an issue of general competence and ability to execute. However, there is a huge range of business models and sales channels out there, and it … Continue reading
Posted in Cloud Computing
Tagged Cloud, consultant, questions, Sales, Salesforce, screening
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Farmers Insurance Transitions Customer Service With Salesforce Mobile App
Farmers Insurance CEO Jeffrey Dailey explained at this month’s Dreamforce how his firm was migrating the customer experience into the digital age. InformationWeek: Cloud
Posted in Cloud Computing
Tagged customer, Farmers, Insurance, Mobile, Salesforce, Service, Transitions
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Salesforce debuts chatbot building tools
Companies have another set of tools at their disposal to build chatbots. Salesforce CEO Marc Benioff has begun touting a new LiveMessage service that’s aimed at connecting his company’s Service Cloud with messaging services like Facebook Messenger and SMS. … Continue reading
Posted in Cloud Computing
Tagged Building, chatbot, debuts, Salesforce, tools
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Salesforce debuts chatbot building tools
Companies have another set of tools at their disposal to build chatbots. Salesforce CEO Marc Benioff has begun touting a new LiveMessage service that’s aimed at connecting his company’s Service Cloud with messaging services like Facebook Messenger and SMS. … Continue reading
Posted in Cloud Computing
Tagged Building, chatbot, debuts, Salesforce, tools
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Salesforce kicks off its conference with mobile, IoT updates, and more
Salesforce’s annual Dreamforce mega-conference kicks off in San Francisco on Tuesday morning, and the company will announce a slew of updates to its apps and services. The company is enhancing its mobile apps, launching deeper integrations between Salesforce and Quip … Continue reading
Posted in Cloud Computing
Tagged Conference, kicks, Mobile, More, Salesforce, Updates
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Salesforce Offers Lightning Add-In For Microsoft Outlook
Salesforce’s Lightning add-in for Outlook’s inbox lets users access, search, and sync Salesforce information without toggling between multiple applications. InformationWeek: Cloud
Posted in Cloud Computing
Tagged AddIn, Lightning, Microsoft, offers, Outlook, Salesforce
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Salesforce brings cross-channel service a step closer with new ‘Snap-ins’
You can’t always bring customers to your best customer-service tools, but now you can bring those tools to them thanks to a new addition announced Wednesday for Salesforce’s Service Cloud. Dubbed Service Cloud Lightning Snap-ins, the new offering allows organizations … Continue reading
Posted in Cloud Computing
Tagged 'Snapins', brings, closer, crosschannel, Salesforce, Service, step
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IDG Contributor Network: Preparing for a Salesforce implementation
Over the past decade, I have seen more than 1,000 Salesforce implementations deployed to a wide variety of organizations. I have learned that it does not matter if you are a small nonprofit or a Fortune 100 enterprise company — … Continue reading
Posted in Cloud Computing
Tagged Contributor, Implementation, network, Preparing, Salesforce
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Salesforce Adds ‘Private Spaces’ On Heroku Platform
Salesforce users can now run an app in isolation by using a private network on the multi-tenant Heroku development platform. InformationWeek: Cloud
Posted in Cloud Computing
Tagged adds, Heroku, Platform, Private, Salesforce, Spaces'
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Salesforce and Box join forces to put files where employees need them
Box and Salesforce announced a new partnership Wednesday aimed at helping their joint customers get work done more efficiently by bringing documents from their cloud storage and content management solution into Salesforce. Using a new connector that will launch in … Continue reading
Posted in Cloud Computing
Tagged employees, files, Forces, join, Need, Salesforce, them
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New Salesforce tool lets users have their way with external data
Salesforce users have been able to access data in external apps ever since the release of the cloud vendor’s Lightning Connect tool last year, but a new generation of the product announced on Thursday extends those ties considerably. Dubbed Salesforce … Continue reading
Posted in Cloud Computing
Tagged Data, external, lets, Salesforce, their, tool, Users
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Salesforce users: Big contracts signed early may get you special discounts, but watch out after that
Volume discounts are nothing unusual in the world of enterprise software, but over the last year or so Salesforce reportedly has been approaching customers early about upcoming renewals and wooing them with considerable extra discounts if they sign on ahead … Continue reading
Posted in Cloud Computing
Tagged after, contracts, discounts, early, Salesforce, signed, special, Users, watch
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How Salesforce & Box are changing the landscape in regulated industries
Sarah is a tech blogger and researcher focused on cloud and enterprise. You can follow her here. With an aim to encourage the adoption of cloud CRM solutions in regulated industries, Salesforce recently announced the launch of a new platform … Continue reading
Posted in Cloud Computing
Tagged changing, Industries, Landscape, regulated, Salesforce
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Salesforce New Community Cloud Brings Big Data Analytics to Entire CRM
It is not always easy for organizations to stay in touch with customers, partners and employees through home communities. With Salesforce’s new Community Cloud, companies can create their communities, in the LinkedIn style, but for their customers, partners and employees. … Continue reading
Posted in Cloud Computing
Tagged Analytics, brings, Cloud, community, Data, Entire, Salesforce
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Salesforce Launches ‘Wave Analytics’ App
Salesforce taps its new Wave Cloud with its first analytics application, Sales Wave Analytics, which draws data from many sources. InformationWeek: Cloud
Posted in Cloud Computing
Tagged Analytics, Launches, Salesforce, Wave
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