Tag Archives: Salesforce

25 questions for screening a Salesforce Sales Cloud consultant

Posted on August 15, 2017 by John Davis

Sales Cloud projects are the bread-and-butter of most consultancies’ Salesforce.com work, so there probably isn’t an issue of general competence and ability to execute.  However, there is a huge range of business models and sales channels out there, and it … Continue reading →

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Farmers Insurance Transitions Customer Service With Salesforce Mobile App

Posted on October 13, 2016 by John Davis

Farmers Insurance CEO Jeffrey Dailey explained at this month’s Dreamforce how his firm was migrating the customer experience into the digital age. InformationWeek: Cloud

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Salesforce debuts chatbot building tools

Posted on October 9, 2016 by John Davis

Companies have another set of tools at their disposal to build chatbots. Salesforce CEO Marc Benioff has begun touting a new LiveMessage service that’s aimed at connecting his company’s Service Cloud with messaging services like Facebook Messenger and SMS.   … Continue reading →

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Salesforce debuts chatbot building tools

Posted on October 7, 2016 by John Davis

Companies have another set of tools at their disposal to build chatbots. Salesforce CEO Marc Benioff has begun touting a new LiveMessage service that’s aimed at connecting his company’s Service Cloud with messaging services like Facebook Messenger and SMS.   … Continue reading →

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Salesforce kicks off its conference with mobile, IoT updates, and more

Posted on October 5, 2016 by John Davis

Salesforce’s annual Dreamforce mega-conference kicks off in San Francisco on Tuesday morning, and the company will announce a slew of updates to its apps and services. The company is enhancing its mobile apps, launching deeper integrations between Salesforce and Quip … Continue reading →

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Salesforce Offers Lightning Add-In For Microsoft Outlook

Posted on June 29, 2016 by John Davis

Salesforce’s Lightning add-in for Outlook’s inbox lets users access, search, and sync Salesforce information without toggling between multiple applications. InformationWeek: Cloud

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Salesforce brings cross-channel service a step closer with new ‘Snap-ins’

Posted on May 25, 2016 by John Davis

You can’t always bring customers to your best customer-service tools, but now you can bring those tools to them thanks to a new addition announced Wednesday for Salesforce’s Service Cloud. Dubbed Service Cloud Lightning Snap-ins, the new offering allows organizations … Continue reading →

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IDG Contributor Network: Preparing for a Salesforce implementation

Posted on May 22, 2016 by John Davis

Over the past decade, I have seen more than 1,000 Salesforce implementations deployed to a wide variety of organizations. I have learned that it does not matter if you are a small nonprofit or a Fortune 100 enterprise company — … Continue reading →

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Salesforce Adds ‘Private Spaces’ On Heroku Platform

Posted on January 27, 2016 by John Davis

Salesforce users can now run an app in isolation by using a private network on the multi-tenant Heroku development platform. InformationWeek: Cloud

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Salesforce and Box join forces to put files where employees need them

Posted on December 16, 2015 by John Davis

Box and Salesforce announced a new partnership Wednesday aimed at helping their joint customers get work done more efficiently by bringing documents from their cloud storage and content management solution into Salesforce. Using a new connector that will launch in … Continue reading →

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New Salesforce tool lets users have their way with external data

Posted on December 4, 2015 by John Davis

Salesforce users have been able to access data in external apps ever since the release of the cloud vendor’s Lightning Connect tool last year, but a new generation of the product announced on Thursday extends those ties considerably. Dubbed Salesforce … Continue reading →

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Salesforce users: Big contracts signed early may get you special discounts, but watch out after that

Posted on November 5, 2015 by John Davis

Volume discounts are nothing unusual in the world of enterprise software, but over the last year or so Salesforce reportedly has been approaching customers early about upcoming renewals and wooing them with considerable extra discounts if they sign on ahead … Continue reading →

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How Salesforce & Box are changing the landscape in regulated industries

Posted on September 27, 2015 by John Davis

Sarah is a tech blogger and researcher focused on cloud and enterprise. You can follow her here. With an aim to encourage the adoption of cloud CRM solutions in regulated industries, Salesforce recently announced the launch of a new platform … Continue reading →

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Salesforce New Community Cloud Brings Big Data Analytics to Entire CRM

Posted on September 10, 2015 by John Davis

It is not always easy for organizations to stay in touch with customers, partners and employees through home communities. With Salesforce’s new Community Cloud, companies can create their communities, in the LinkedIn style, but for their customers, partners and employees. … Continue reading →

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Salesforce Expands Data Analytics to Next Generation Business Apps

Posted on June 30, 2015 by John Davis

In many popular consumer applications a user can take immediate action if he has obtained important information from large amounts of data. For business applications, it appears that, directly taking action in response to a data analysis not so easy. … Continue reading →

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Salesforce Launches ‘Wave Analytics’ App

Posted on June 18, 2015 by John Davis

Salesforce taps its new Wave Cloud with its first analytics application, Sales Wave Analytics, which draws data from many sources. InformationWeek: Cloud

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